James Shearer

I don’t like to write bad reviews or publically bad-mouth a company or its products, certainly not on the record, which I suppose a blog is, but there is only so much I can take.

I have a bunch of websites hosted with a firm in Vancouver called WebServe Canada. I have had little problem with the service although there was a fair amount of getting used to the odd control panel processes they have in place. Recently this has become more and more problematic to the point where I have to ask a tech support person to do some really basic tasks such as adding a new site or modifying an email address. This defeats the point of having an online control panel in my opinion.

On Friday night a few of my websites went offline. This happens. The internet isn’t perfect and neither is the technology behind it so it didn’t bother me. By Saturday morning I was a bit concerned and that evening when it still wasn’t up and running I contacted WebServe technical support. I was advised it was a temporary fault which will be resolved “very soon”.

Sunday morning - no websites.
Technical support - “… will be resolved shortly” - how shortly? “a few hours”. hmmm…

Monday morning - no websites.
Technical support - “… will be resolved shortly” - how shortly? “a few hours”. grrrrrr…

Tuesday morning - no websites.
Technical support - “… will be resolved shortly” - how shortly? “a few hours”. Argghhh…

It is now late afternoon and the latest word from WebServe (if I read between the lines is) we are crap. That is my opinion of their service and their support.

According to the Better Business Bureau I am right.